Straight answers on ordering, freight, warranty, financing and returns.
Yes. Everything we sell is new, in the manufacturer’s crate, with a full 3-year warranty. We do not sell used, refurbished or open-box equipment.
Yes — call [YOUR PHONE] during Mon–Fri 8am–6pm CT. We can also email you a secure payment link.
Tax is calculated at checkout based on the shipping address, where required by law. Tax-exempt buyers: email your certificate to [YOUR EMAIL] before ordering and we will mark your account exempt.
Yes, free of charge any time before dispatch. After dispatch it becomes a return (see Returns).
Free to the 48 contiguous states, on every order, no minimum.
Most machines ship in 7–21 business days. Accessories ship in 1–3.
Freight is curbside. Ride-on mowers and tractors can usually be driven off with ramps; excavators and lifts need a forklift, dock or tilt-bed. If you have none of these, tell us before you order and we will quote a liftgate or tilt-bed delivery. Full details on the Shipping page.
Note the damage on the delivery receipt before signing, take photos, and email us within 48 hours. We handle the claim and repair or replace at no cost.
Defects in materials and workmanship for 3 years from delivery — engine, hydraulics and structure in full; electrical 2 years; battery 1 year. Wear items are not covered. See Warranty.
Most warranty work is done by shipping you the part or authorizing a local repair shop. John Deere and Cub Cadet products can also be serviced at any authorized dealer.
Yes — buckets, thumbs, augers, mower decks, baggers, blades and more. If you don’t see it, ask; we can source most OEM parts.
Visa, Mastercard, American Express, Discover, PayPal, bank wire (ACH) and financing through our checkout partner.
Yes, with an instant decision at checkout and 0% APR offers on select items. See Financing.
Checkout runs on Wix Payments with 256-bit SSL encryption and PCI-DSS compliance. We never see or store your full card number.
Unused, unstarted equipment in original packaging can be returned within 30 days. Return freight and a 15% restocking fee apply unless the item was damaged, defective or wrong. See Returns.
Within 5 business days of the item passing inspection, then 3–10 days for your bank to post it.