Warranty

1What is covered

Every new machine sold by Katool Gear includes a 3-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal residential or light commercial use.

Where the original manufacturer (e.g. John Deere, Cub Cadet) provides its own warranty, that warranty applies through the manufacturer’s authorized service network and we will help you register it and route claims.

2What is not covered

• Normal wear, cosmetic damage, rust or corrosion.
• Damage from accident, misuse, overloading, racing, improper storage, or operation outside the owner’s manual.
• Lack of maintenance: oil changes, greasing, filter changes, fluid levels, track tension, blade sharpening.
• Modifications, non-approved attachments, or repairs by anyone other than an authorized technician.
• Contaminated or incorrect fuel, stale fuel, or fuel-system damage from ethanol.
• Commercial rental use, or use exceeding the manufacturer’s duty rating.
• Transport damage not reported within 48 hours of delivery (see Shipping).

3How to make a claim

1. Stop using the machine if continued use could cause further damage.
2. Email [YOUR EMAIL] with your order number, model, serial number, hour-meter reading, a description of the fault, and photos or a short video.
3. Our technician reviews the claim within 2 business days and may ask follow-up questions or request a diagnostic step.
4. Approved claims are resolved by shipping replacement parts (most cases), authorizing a local repair, or — for major defects in the first 30 days — replacing the machine.

Parts ship free. Labor is covered where stated in the table above; otherwise we reimburse a reasonable labor allowance agreed in advance. Travel charges and downtime are not covered.

4Registering your machine

Registration is automatic — your order number is your proof of purchase. Keep your delivery email and note the serial number when the machine arrives. For John Deere and Cub Cadet products we recommend also registering with the manufacturer within 30 days.

5Extended protection

Extended coverage beyond 3 years is available on select machines. Ask before checkout and we will quote it on your order.

6Limitations

This limited warranty is the sole warranty provided by Katool Gear and is in lieu of all other warranties, express or implied, including merchantability and fitness for a particular purpose, to the extent permitted by law. Our liability is limited to repair, replacement, or refund of the purchase price; we are not liable for incidental or consequential damages, including lost income or rental of substitute equipment. Some states do not allow these limitations, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.