Returns & refunds

Not right for the job? You have 30 days. Here is how it works and what it costs.

Last updated: September 11, 2026
Window30 daysfrom delivery date
ConditionUnusedoriginal packaging, no fluids added
RefundPurchase priceless return freight & restocking

1Return window

You may return unused equipment within 30 days of delivery for a refund. “Unused” means the machine has not been fueled, started, or operated, and remains in its original crate or packaging with all manuals, keys and accessories.

2How to start a return

  1. Email [YOUR EMAIL] with your order number, the item, and the reason. Include photos if the item is damaged or defective.
  2. We reply within 1 business day with a Return Authorization (RA) number and shipping instructions. Returns without an RA cannot be accepted.
  3. Re-crate the item securely on its pallet and have it ready for the carrier at the pickup appointment.
  4. Once received and inspected (typically 5–7 business days after pickup), your refund is issued to the original payment method.

3Return costs

SituationReturn freightRestocking fee
Damaged in transit, wrong item, or defective on arrival (reported within 48 hours)FreeNone
Changed your mind / ordered the wrong modelActual carrier cost (typically $200–$600 for machines)15% of the item price
Order cancelled before dispatchNoneNone

Original outbound shipping was free, so it is not deducted. Financing fees and interest charged by the lender are not refundable.

4Items that cannot be returned

  • Machines that have been fueled, started or operated (these fall under Warranty instead).
  • Special-order, custom-configured, or made-to-order items.
  • Items missing their original packaging, keys, manuals or included accessories.
  • Consumables, fluids, blades and filters once opened.

5Exchanges

Want a different size or model? Start a return as above and place a new order; we will waive the restocking fee when the replacement order is of equal or greater value.

6Refund timing

Refunds are issued within 5 business days of the returned item passing inspection. Card issuers typically post the credit within 3–10 business days after that. Refunds go to the original payment method only.